Terms of use

The service

Nobe is a private team app for companies: a team feed, tasks, team chat, a company knowledge assistant ("Second Brain") and, on some plans, an AI that suggests tasks from team chat messages ("ChatToTask"). Which parts a customer has depends on its plan.

We may improve or change the service. If a change takes away something a customer relies on, we tell the owners in the app in advance.

Accounts and roles

• The person who creates the company is its owner and can invite people, choose the plan and manage billing.
• The customer is responsible for who it invites, for the roles it gives them, and for keeping passwords and sign-in codes secret.
• Accounts are personal. Do not share a login.
• Client accounts (the customer's own clients) can only see their own client chat and documents the customer shares with them.

The customer's content

Everything the customer and its people put into the service (messages, tasks, documents, photos, files) stays the customer's. We use it only to run the service for that customer, as described in the privacy notice and the data processing agreement.

The customer promises it has the right to upload it and that it does not break the law or anyone's rights.

AI features

ChatToTask and Second Brain use an AI model. The AI can be wrong. It suggests or drafts; the customer's people stay responsible for what they do with the result, and a manager can always review what the AI proposed.

The AI never reads direct messages, only the team channel and the groups where ChatToTask is switched on. Door codes, lockbox codes, Wi-Fi passwords and guest names or phone numbers are not sent to the AI.

Acceptable use

• No unlawful content, no harassment, no malware, no attempts to get into other companies' data or to break or overload the service.
• No using the API, keys or webhooks to do anything the plan does not allow, or sharing keys with others.
• We may pause an account that breaks these rules and will tell the owner why.

Plans, trial and payment

Plans are priced per person per month (or per year) as shown on the plan page when the customer chooses it. A free trial may apply. Prices can change for new customers; a customer keeps the prices of the version it signed up on until we give at least 30 days' notice in the app.

[INFO MISSING: invoicing and payment terms, VAT wording, refunds, and what happens when a payment fails.]

Availability and support

We aim for the service to be available all the time, but we do not promise it will never be interrupted. Support is by email to [INFO MISSING: contact email] on working days.

[INFO MISSING: any uptime target, support hours and response times you want to promise.]

Export, ending and deletion

An owner can download all of the company's data at any time (Settings > Company > Your data). An owner can ask to delete the company: nothing is removed for 30 days, the owner can cancel in that time, and after 30 days everything of the company is deleted. Backups are overwritten on their normal schedule afterwards.

We may end the service for a customer that breaks these terms or does not pay, after notice and a chance to export its data.

Responsibility

[INFO MISSING, with a lawyer: limit of liability, exclusions, and any warranty wording. Do not publish this section without it.]

Law and disputes

[INFO MISSING: governing law (Estonian law is suggested) and the court or dispute process.]

Changes to these terms

We may change these terms. Owners are told in the app and by email at least 30 days before a change that matters takes effect.

Contact

[INFO MISSING: contact email]